Managing Vendors – Articles by Jim Everett

Tips on managing vendors, skills and competencies required

What Do Your Metrics Measure?

A recent experience I had as a consumer-level customer of a cable company prompted me to revisit the bigger issue of SLAs and metrics, both validity and reliability, in outsourced programs with customer service call centers. First, here are two very important yet often or misunderstood definitions: Validity is whether you are actually measuring what […]

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About Think180

Think180 helps companies get best results with service providers (vendors). Our core product is an in-house customizable workshop for Vendor Managers, or entire teams who outsource. This has been run for many clients, including Palm, Philips, Harrah's, BP USA and Canada, Vantive, Alkermes, Avaya, Government of Canada, Fidelity Investments, Quantlab and others.

We now also can offer live and interactive videoconference services and webinars, Training Modules for team events, planning tools and consulting on Vendor Manager competencies, and 1:1 coaching for individuals with videochat (desktop and mobile) on managing vendors.

Call Jim Everett 310.346.8042 for more information to assess if these service are of value to you.

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